Privacy Policy

1. Introduction

Synapse Labs Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use Telepath and our related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account information (name, email address)
• Device information (Apple Watch model, iOS version)
• Usage data (interaction patterns, feature usage)
• Voice data (audio recordings for AI processing)
• Location data (if you grant permission)

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Technical data (IP address, device identifiers)
• Analytics data (app performance, crash reports)
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain Telepath services
• To process voice commands and deliver AI-powered responses
• To improve our services and develop new features
• To communicate with you about updates, support, and promotional content
• To ensure security and prevent fraud
• To comply with legal obligations

4. Voice Data Processing

When you use Telepath's voice features, your voice recordings are:

• Transmitted securely to our servers for processing
• Processed by third-party AI services (OpenAI, ElevenLabs)
• Not stored permanently unless you opt-in for service improvement
• Anonymized for analytics and model training (with your consent)

You can manage your voice data preferences in the app settings.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services:

• Cloud hosting providers (for data storage)
• AI service providers (OpenAI, ElevenLabs for voice processing)
• Analytics providers (Vercel Analytics)
• Payment processors (for future premium features)

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6. International Data Transfers

Your information may be transferred to and processed in countries outside of Australia, including the United States and European Union. We ensure that such transfers comply with Australian privacy laws and implement appropriate safeguards to protect your data.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for voice data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights and Choices

Under the Australian Privacy Act, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request a copy of your data in a portable format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at support@synapselabs.com.au.

9. Children's Privacy

Telepath is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.