Cookie Policy
Last updated: 6 January 2026
1. Introduction
This Cookie Policy explains how Synapse Labs Pty Ltd ("we," "us," or "our") uses cookies and similar tracking technologies on our website (synapselabs.com.au) and in our applications. This policy is part of our Privacy Policy and complies with the Privacy Act 1988 (Cth).
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet, or Apple Watch) when you visit a website or use an application. Cookies help websites remember your preferences, improve your experience, and provide analytics data to website operators.
Similar technologies include web beacons, pixels, local storage, and software development kits (SDKs) that serve similar purposes.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website and application to function properly. They enable core functionality such as security, network management, and accessibility.
- Session cookies: Maintain your session while using Telepath
- Authentication cookies: Remember your login status
- Security cookies: Detect abuse and protect your account
Legal basis: These cookies are necessary for service delivery and do not require consent.
3.2 Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website and application, allowing us to improve functionality and user experience.
- Vercel Analytics: Tracks page views, user interactions, and site performance
- Vercel Speed Insights: Monitors Core Web Vitals and loading performance
- Error tracking: Identifies bugs and technical issues
Data collected: Page URLs, device type, browser version, approximate location (city/country), interaction patterns
Duration: Session cookies expire when you close your browser; persistent cookies last up to 2 years
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
- Preference cookies: Remember your language, region, or theme preferences
- Feature cookies: Remember which features you've enabled or disabled
3.4 Third-Party Cookies
Our services may use third-party cookies from:
- Vercel: Hosting and analytics services
- OpenAI: AI processing for voice interactions
- ElevenLabs: Voice synthesis services
These third parties have their own privacy policies and cookie policies, which we encourage you to review.
4. Cookies We Do NOT Use
We do not currently use:
- Advertising or marketing cookies
- Social media tracking cookies (e.g., Facebook Pixel, Google Ads)
- Cross-site tracking cookies
If we decide to use these types of cookies in the future, we will update this policy and seek your consent where required.
5. How to Manage Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete existing cookies
- Block all cookies
- Block third-party cookies only
- Clear cookies when you close your browser
To manage cookies in common browsers:
- Safari: Settings → Privacy → Manage Website Data
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
5.2 Mobile Devices
On iOS devices (iPhone, iPad, Apple Watch):
- Safari: Settings → Safari → Block All Cookies
- App tracking: Settings → Privacy & Security → Tracking → Request apps not to track
- Advertising: Settings → Privacy & Security → Apple Advertising → Personalized Ads (toggle off)
5.3 Impact of Disabling Cookies
Please note that disabling cookies may affect the functionality of our services:
- Essential cookies: Disabling these will prevent you from using Telepath
- Analytics cookies: Disabling these will not affect functionality but prevents us from improving the service
- Functional cookies: Disabling these may cause you to lose custom preferences
6. Data Retention
Cookie data is retained for different periods depending on the cookie type:
- Session cookies: Deleted when you close your browser
- Essential persistent cookies: Up to 1 year
- Analytics cookies: Up to 2 years
- Functional cookies: Up to 1 year
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
8. Your Privacy Rights
Under Australian privacy law, you have rights regarding your personal information collected through cookies. For more information about your rights, please see our Privacy Policy.
You have the right to:
- Access the personal information we collect through cookies
- Request correction or deletion of your data
- Opt out of non-essential cookies
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us:
Synapse Labs Pty Ltd\n ABN: 82 691 794 064
Email: support@synapselabs.com.au
Website: synapselabs.com.au
10. More Information
For more information about cookies and how to manage them, visit: